Legal

Refund and Cancellation Policy

Last updated: 7/20/2026

Ayojan provides robust cloud infrastructure and AI processing for event management. To protect the integrity of our revenue and ensure cash-flow predictability, we enforce a highly defensive, conditional refund architecture.

1. Zero-Day Refund Window & The Evaluation Funnel

Ayojan enforces a strict NO REFUND policy. We do not offer a 7-day or 14-day money-back guarantee window. We structure our commercial offering to include a risk-free evaluation period (free plan) prior to any extraction of payment. The sole purpose of this free tier is to allow you (the Organizer) to exhaustively evaluate our facial recognition efficacy, dashboard interface, and gallery distribution mechanics without financial exposure.

If you utilize the free plan and subsequently execute a paid subscription, you have unequivocally validated and accepted the platform's efficacy. By doing so, you acknowledge that all payments are final and you permanently void your eligibility to request a refund based on "change of mind," "software not fitting requirements," or general "dissatisfaction."

2. Conditional Restitution for Technical Catastrophe

While generalized buyer's remorse does not trigger restitution, Ayojan accommodates genuine, catastrophic failures of its cloud infrastructure. Refunds are permitted solely in the event of a documented, severe technical infrastructure degradation that completely prevents the platform from executing its core functions, provided that:

  • Ayojan’s engineering and support teams are given a reasonable opportunity (minimum 72 hours) to resolve the issue.
  • The technical failure remains ultimately unresolved after this period.

In the rare event that a refund is authorized for an ongoing subscription due to such unresolved technical failure, the refund will be a mathematical pro-rata calculation based on actual temporal usage, rather than a full refund. The refund amount will strictly reflect the remaining days in the billing cycle, ensuring Ayojan retains revenue proportional to the computational service already rendered.

3. Explicitly Enumerated Non-Refundable Scenarios

Refunds are categorically denied under the following conditions:

  • Physical Event Failure: Ayojan provides the digital software infrastructure; we assume zero liability for the logistical success or failure of the physical event. If an Organizer's event is canceled, rescheduled, or poorly attended, the Ayojan subscription fee remains fully non-refundable.
  • Lack of Platform Utilization: The failure of the Organizer to actively utilize a provisioned subscription does not constitute valid legal or commercial grounds for a refund.
  • Discounted and Promotional Procurements:Subscriptions initiated during promotional periods, seasonal sales, or utilizing negotiated discount codes are strictly deemed final sale and are ineligible for any form of restitution.
  • Terms of Service Violations: If an account is suspended or permanently terminated by Ayojan due to a violation of the Terms of Service (such as uploading illicit, non-consensual content, or attempting unauthorized commercial reselling), the forfeiture of the remaining subscription balance is absolute and non-negotiable.

4. Delineating Cancellation Logistics

Ayojan draws a strict legal distinction between a "Refund" and a "Cancellation."

You reserve the right to cancel your recurring subscription at any time via your administrative dashboard to prevent future charges. A cancellation merely revokes the authorization for future billing cycles. The current, active subscription will remain fully operational until the terminus of the existing, paid billing period. At the exact end of the cycle, access is automatically downgraded or revoked, but absolutely no retroactive financial restitution or partial-month prorating will be provided for the current cycle.

5. Contact Information

For any inquiries regarding this policy or to report a technical catastrophe, please contact our support team atsupport@ayojan.in.